tag:blogger.com,1999:blog-26519451342112774302024-02-08T05:58:58.991-08:00Known Issues for BloggerThe latest on what's still a problem, what's getting fixed, and what's been taken care of, direct from the Blogger team.Unknownnoreply@blogger.comBlogger295125tag:blogger.com,1999:blog-2651945134211277430.post-47283543877597844792013-08-14T13:48:00.000-07:002013-08-14T13:48:14.178-07:00<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="background-color: white; color: #262626; font-family: arial, sans-serif; font-size: 13px; line-height: 16px;">We're investigating reports of some users not being able to publish to their blog after correctly solving a CAPTCHA. Thanks for your patience.</span></div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-7867983217984869442013-04-23T14:47:00.002-07:002013-04-23T14:47:33.727-07:00<div dir="ltr" style="text-align: left;" trbidi="on">
Navbar +1 counts are displaying incorrect totals for some private blogs. We're investigating this and will report back as soon as we have more information.</div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-28988671555215110422013-03-27T11:53:00.002-07:002013-03-27T11:53:23.444-07:00<div dir="ltr" style="text-align: left;" trbidi="on">
We're investigating reports of users not being able to edit the Link List gadget. We'll update this post as soon as we have more information. Thanks for your patience. </div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-53612717300481095382013-02-28T12:18:00.001-08:002013-02-28T12:18:19.240-08:00<div dir="ltr" style="text-align: left;" trbidi="on">
The Post Page Option which allows you to customize the text replacing 'Comments' is currently not functional. We are investigating and will report back as soon as we have more information.</div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-8247665261876883242013-02-25T09:34:00.004-08:002013-02-25T09:34:54.393-08:00<div dir="ltr" style="text-align: left;" trbidi="on">
Some IE9 users are reporting <b>bX-lcbzu1</b> errors when trying to publish. We're investigating the problem and in the meantime recommend you use another browser such as Chrome or Firefox.</div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-33394247397862374082013-02-11T11:59:00.002-08:002013-02-11T11:59:54.287-08:00<div dir="ltr" style="text-align: left;" trbidi="on">
Some users are having trouble setting up their admin account after purchasing a custom domain through Blogger. We're investigating this issue and will update this post as soon as we have more information. Thanks for your patience.</div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-45119869263300289642013-01-17T17:19:00.003-08:002013-01-17T17:19:38.742-08:00<div dir="ltr" style="text-align: left;" trbidi="on">
<b id="internal-source-marker_0.9541710012126714" style="font-weight: normal;"><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">Yesterday, our </span><a href="http://support.google.com/webmasters/bin/answer.py?hl=en&answer=163633"><span style="color: #1155cc; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">malware</span></a><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;"> detection system began receiving reports of malicious content on some blogs. While the blog content on many of these blog may be malware-free, 3rd party widgets on these blogs may contain malware. </span><br /><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;"></span><br /><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">We are absolutely committed to providing our users with a malware-free experience. When this was detected we took immediate action to protect blog owners and their readers. However, in our vigilance we failed to also contact blog owners let them know what was happening. We’re currently in the process of contacting all blog owners with instructions. </span><br /><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;"></span><br /><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">We’re working to improve our communication of these issues in the future and apologize if you were wondering what the heck was going on. Hopefully, this clears the air.</span></b></div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-71762797075956002622013-01-08T11:48:00.000-08:002013-03-07T10:51:29.728-08:00<div dir="ltr" style="text-align: left;" trbidi="on">
The Facebook and Twitter Share buttons are currently not functional for Dynamic View blogs with a right-to-left language preference (for example Arabic). </div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-9526260591422128092013-01-04T10:55:00.005-08:002013-01-22T15:30:55.282-08:00<div dir="ltr" style="text-align: left;" trbidi="on">
The photo upload icon is not appearing for some users on Internet Explorer. We're investigating the issue and will update this post as soon as we have more information.<br />
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In the meantime, you can workaround this issue by using a different browser (such as Chrome or Firefox) or temporarily switching to the Edit HTML mode of the compose editor.<br />
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<b>Update, 1/22: </b>This is now fixed, thanks for your patience.</div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-83914864928412433632012-12-17T10:26:00.001-08:002012-12-17T10:26:17.787-08:00<div dir="ltr" style="text-align: left;" trbidi="on">
Some users have reported that the <b>Apply to Blog</b> button in the Template Designer is non-functional for some Dynamic View templates. We're investigating the issue and will report back soon with more information.</div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-58619429026453149512012-11-28T10:10:00.002-08:002012-11-28T10:10:51.816-08:00<div dir="ltr" style="text-align: left;" trbidi="on">
Some users are reporting that they're hitting unexpected image quota limits when uploading an image from Blogger. We're investigating the issue and will report back when we have more information to share.</div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-63930847960054053252012-11-27T16:28:00.002-08:002012-11-27T16:28:49.774-08:00Google+ Followers Gadget for Dynamic ViewsSome users who use Dynamic Views have noticed an empty space when they expand the Google+ Followers Gadget from the Gadget Drawer. To fix this issue, clear your cache and refresh the blog.<br />
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For instructions on how to clear you cache, see this <a href="http://support.google.com/accounts/bin/answer.py?hl=en&answer=32050">help article</a>.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-86875640457703238852012-10-14T22:55:00.001-07:002012-10-14T22:56:23.158-07:00Missing stats for pageviewsWe've received many reports about missing pageview counts on Blogger stats, and we're working to resolve this problem as quickly as possible. Thanks for bearing with us -- we apologize for the inconvenience this issue has caused.<br />
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<b>Update: </b>This issue has been fixed.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-81391934125557814012012-10-01T14:10:00.001-07:002012-10-01T14:10:22.790-07:00<div dir="ltr" style="text-align: left;" trbidi="on">
Some users are reporting that embedded HTML objects are overlaying on top of code in HTML mode. We are working on a fix and hope to have it resolved shortly.</div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-1340371670373863322012-09-26T13:58:00.004-07:002012-09-26T13:58:59.968-07:00<div dir="ltr" style="text-align: left;" trbidi="on">
Some users are having trouble saving template changes in the <b>Advanced Settings</b> section of the template designer. We're working on a fix and should have it working again shortly. Thanks for your patience.</div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-55258244777574022162012-09-24T10:08:00.003-07:002012-09-24T10:08:54.851-07:00<div dir="ltr" style="text-align: left;" trbidi="on">
A small number of users are being unexpectedly logged out of their Blogger account with a message that says "<i>You have logged out from another location. Do you want to log in again?</i>'<br />
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We're working on a fix and should have it resolved very soon. In the meantime you may be able to resolve this by clearing your browser's cache and cookies. Thanks for your patience. </div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-31214689003947250392012-09-19T17:04:00.004-07:002013-03-07T10:51:29.706-08:00<div dir="ltr" style="text-align: left;" trbidi="on">
Pages linking to an external web address are currently not working. We'll update this post when we have more information.</div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-18766828131003533362012-09-19T08:00:00.000-07:002012-09-19T08:00:01.486-07:00<div dir="ltr" style="text-align: left;" trbidi="on">
The option to have a naked domain redirect to 'www' is currently not functional for some users. We're working on a fix and hope to have it resolved shortly.</div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-64681112053678408962012-09-17T21:04:00.001-07:002012-09-17T21:04:47.854-07:00Custom domain security<div dir="ltr" style="text-align: left;" trbidi="on">
<b id="internal-source-marker_0.8376838001422584" style="font-weight: normal;"><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">Last week we encountered an issue that could affect Blogger users in the process of configuring a custom domain, during the verification of ownership of domains between the provider and Blogger. Blogs with previously configured custom domains were not affected.</span><br /><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;"></span><br /><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">Your data and account security are our top priorities. So even though we considered the risk to be low, we posted a message on our </span><a href="http://knownissues.blogspot.com/"><span style="color: #1155cc; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">known issues</span></a><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;"> blog and user forum and took action to disable changes to custom domain mappings on our backend until the issue had been thoroughly evaluated and mitigated. </span><br /><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;"></span><br /><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">The issue has since been resolved. If you have been unsuccessful in mapping to your custom domain during this maintenance, you may do so now. We recommend that you delete your current domain entry and re-enter it again. We will be restoring the ability to purchase a custom domain from Blogger soon.</span><br /><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;"></span><br /><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">If you continue to experience difficulty mapping your domain, please visit the </span><a href="https://productforums.google.com/forum/#!forum/blogger"><span style="color: #1155cc; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">Blogger Product Forum</span></a><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;"> for guidance. </span><br /><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;"></span><br /><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">Thank you for your patience as we addressed this issue. </span><br /><span style="font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;"></span></b></div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-9659248321341656042012-09-14T03:47:00.001-07:002012-09-14T03:48:39.209-07:00Spam detection update<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="color: #444444; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif;"><span style="line-height: 18px;">All blogs incorrectly marked as spam have been restored. Please accept our apologies for the inconvenience. </span></span></div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-38037267805704389662012-09-13T18:40:00.003-07:002012-09-13T18:40:44.148-07:00<div dir="ltr" style="text-align: left;" trbidi="on">
An update to our spam detection algorithms has incorrectly taken some good blogs offline. We're working to reverse this change and will have the affected blogs restored soon.<br />
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Thanks for your patience in the meantime.</div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-41274560435416360222012-09-12T22:35:00.002-07:002012-09-12T22:35:44.568-07:00Update on custom domains<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 13px; line-height: 18px;">Mapping a blogspot domain to a custom domain is currently disabled while changes are being made to avoid potential mapping errors that could result. We're sorry for the inconvenience and will keep you updated on our plans to bring back this function.</span></div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-8283769392633283612012-09-09T15:47:00.001-07:002012-09-09T15:50:46.797-07:00<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 13px;">Mapping a blogspot domain to a custom domain is currently disabled. We're investigating the issue and will provide more detail shortly.</span></div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-16406557598750286142012-07-29T20:17:00.003-07:002012-07-30T09:26:19.416-07:00Mail2Blogger (also known as Email Posting) is currently not functioning for some users. We're working on a fix and hope to have it resolved shortly.<br />
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We appreciate your patience in the meantime.<br />
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<b>Update, 7/30:</b> This has been fixed.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-46688197472536371272012-06-13T10:15:00.002-07:002012-06-14T07:35:14.059-07:00bX-1io90b, bX-7ubjdvWe've identified the source of this error to be Javascript conflicts caused by the AVG Search toolbar. We're working on resolving the underlying issue, but until then, you can remove the AVG Search bar and the problem will go away.Unknownnoreply@blogger.com