tag:blogger.com,1999:blog-26519451342112774302024-02-08T05:58:58.991-08:00Known Issues for BloggerThe latest on what's still a problem, what's getting fixed, and what's been taken care of, direct from the Blogger team.Unknownnoreply@blogger.comBlogger223125tag:blogger.com,1999:blog-2651945134211277430.post-9526260591422128092013-01-04T10:55:00.005-08:002013-01-22T15:30:55.282-08:00<div dir="ltr" style="text-align: left;" trbidi="on">
The photo upload icon is not appearing for some users on Internet Explorer. We're investigating the issue and will update this post as soon as we have more information.<br />
<br />
In the meantime, you can workaround this issue by using a different browser (such as Chrome or Firefox) or temporarily switching to the Edit HTML mode of the compose editor.<br />
<br />
<b>Update, 1/22: </b>This is now fixed, thanks for your patience.</div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-86875640457703238852012-10-14T22:55:00.001-07:002012-10-14T22:56:23.158-07:00Missing stats for pageviewsWe've received many reports about missing pageview counts on Blogger stats, and we're working to resolve this problem as quickly as possible. Thanks for bearing with us -- we apologize for the inconvenience this issue has caused.<br />
<br />
<b>Update: </b>This issue has been fixed.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-16406557598750286142012-07-29T20:17:00.003-07:002012-07-30T09:26:19.416-07:00Mail2Blogger (also known as Email Posting) is currently not functioning for some users. We're working on a fix and hope to have it resolved shortly.<br />
<br />
We appreciate your patience in the meantime.<br />
<br />
<b>Update, 7/30:</b> This has been fixed.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-55737606764805722962012-05-29T19:29:00.002-07:002013-03-07T10:52:15.900-08:00<div dir="ltr" style="text-align: left;" trbidi="on">
Images uploaded in <b>HTML mode</b> may display smaller than the original size for some users. We're working on a fix to the problem, but in the meantime you can still upload images without issue via <b>Compose</b> <b>mode</b>.</div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-53851752430855603232012-04-01T08:25:00.000-07:002012-04-30T16:11:34.883-07:00Some users are experiencing problems with the Blog List widget. We're working on a fix and will update this post when we have more information to share.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-9457877233918132432011-12-12T15:29:00.000-08:002011-12-15T13:15:25.105-08:00Some users are reporting <b>bX-l4u1mh </b>when editing the Layout of their blog. We're investigating the issue and will report back as soon as we have more information.<br />
<br />
<b>Update, 12/15: </b>This is now fixed. Thanks for your patience.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-70166253227030830672011-08-19T14:17:00.000-07:002011-08-20T10:13:49.625-07:00We're investigating reports of incomplete <b>Stats</b> data and will report back as soon as we have more information.<br />
<br />
<b>Update 8/20:</b> This has been fixed.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-82329923444440212442011-07-13T10:30:00.000-07:002013-03-07T10:49:18.418-08:00<div dir="ltr" style="text-align: left;" trbidi="on">
Some users are reporting a <b>bX-jjvg32</b> error when trying to claim legacy blogs via blogger.com/legacy-claim.g. We have a fix in the works and hope to have it released shortly.<br />
<br />
Thanks for your patience.</div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-22583672668220246302011-06-29T08:03:00.000-07:002011-06-29T11:43:16.006-07:00Some users are reporting problems with <b>image upload</b>, accompanied by the error message "<i>Internal error for posting images.</i>" We're investigating this now and will update this thread with more information when we have it.<br />
<br />
<b>Update, 10:50AM PST: </b>We've released a fix and image upload should be working again without issue. Thanks for your patience.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-54260347824234620392011-06-22T10:06:00.000-07:002011-06-22T13:28:23.918-07:00We're investigating reports of users not being able to upload images in Compose mode of the post editor. We'll report back as soon as we have more information. Thanks for your patience.<br />
<br />
<b>Update, 1:30 PST: </b>We have released a fix and photo upload should working again.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-24407692582190339562011-06-08T19:13:00.000-07:002011-07-17T14:14:14.642-07:00The <b>Custom Search </b>gadget is currently non-functional for some users. We're investigating this and hope to have a fix released shortly. Thanks for your patience.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-1601225169848547552011-05-24T11:15:00.000-07:002011-06-09T16:07:06.938-07:00We're investigating an issue which is preventing login and comment posting for some users, and hope to have a fix released shortly.<br />
<br />
Thanks for your patience in the meantime.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-36165405233692538552011-05-09T11:11:00.000-07:002011-05-10T10:08:17.800-07:00We're aware of the issue preventing the post editor from loading for some users. Our team is investigating this right now and we hope to have this sorted out as soon as possible.<br />
<div><br />
</div><div>Thanks for your patience in the meantime.<br />
<br />
<b>Update: 5/10</b> This is fixed and the post editor should load without issue now.</div>Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-11437791084677528302011-04-29T11:21:00.000-07:002011-05-02T14:51:31.822-07:00Some users are reporting bX errors when attempting to post comments. Our team is investigating the issue and will follow-up here as soon as we have more information.<br />
<br />
<b>Update 5/1:</b> This has been fixed, thanks for your patience.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-41331286167814609062011-04-06T09:58:00.000-07:002011-05-02T20:32:29.547-07:00Some users have reported that the <i>'Newer / Older'</i> navigation links are not working reliably. We've identified the underlying issue and will have a fix released as soon as we can.<br />
<br />
<b>Update 5/1: </b>This is now fixed.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-36512604298845174542011-04-06T09:54:00.000-07:002011-07-17T14:14:14.645-07:00We've reproduced an issue which is affecting paragraph spacing when composing from the Old Post Editor on IE. We're working to sort out the underlying issue, but in the meantime we recommend updating to the New Editor from the <b>Settings | Basic</b> tab.<br />
<br />
Thanks for your patience.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-85373372152223278722011-03-27T15:20:00.000-07:002011-03-28T00:16:43.983-07:00Some users have reported that images are not displaying on their blog when uploading or editing from the new post editor in IE6 or IE7. We're investigating right now and will follow-up with more info as we have it.<br />
<br />
<b>Update: 3:45PM</b> There are two fairly reliable workarounds to this issue which have been reported by users:<br />
<br />
<ol><li>Upload and/or edit photos from IE8+, Firefox, Chrome, or Safari. The issue seems to only affect IE6/7</li>
<li>You <a href="javascript:void(0)">Publish Post</a>can make already-uploaded images display by manually editing the image code from the Edit HTML tab. Just remove the <b>height="0"</b> and <b>width="0"</b> elements and the images should appear.</li>
</ol><div><b>Update: 11:55PM </b>This is fixed for new uploads. Please see the second workaround above to correct previously-uploaded images.</div>Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-56296347104596923962011-03-15T21:54:00.000-07:002011-07-17T14:14:14.648-07:00We're aware of the issue preventing users from adding multiple images to their blog at once after uploading; we have a fix in the works and it should be released shortly. <div><br />
</div><div>Thanks for your patience!</div>Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-52344233806373010952011-03-10T11:42:00.000-08:002011-07-17T14:14:14.651-07:004083188We're getting reports that the <i>Share to Facebook</i> feature isn't working as of this morning. We're investigating the problem and will report back with more information once we have it.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-8990221938702254522011-03-09T16:13:00.000-08:002011-07-17T14:14:14.654-07:00The <i>All blog updates </i>view in the Reading List is displaying incomplete data for some users. We've identified the source of this problem and will have a fix out shortly which will restore all of the Reading List content.<br />
<br />
We appreciate your patience in the meantime.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-78249164378464013612011-02-24T09:38:00.000-08:002011-07-17T14:14:14.657-07:00<b>Some users have reported issues with our expanding widgets in HTML Editor and previewing in Template Designer. We are investigating and will report back once we have more information. </b>Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-39545840680668156342011-01-24T08:03:00.000-08:002011-07-17T14:14:14.660-07:00Some users have reported that header images have degraded in quality after uploading. We're investigating this and will report back as soon as we have more information to share.<br />
<br />
Thanks for your patience.<br />
<br />
<b>Update, 1/25: </b>This issue has been fixed. Your previously-uploaded header images should now display clearly.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-25800111865376858782011-01-05T23:32:00.001-08:002011-01-06T00:25:16.856-08:00We've identified a bug that prevents the new editor from loading, instead displaying a spinning circle. The underlying cause of the problem has been identified, and we are deploying a fix now. As a temporary workaround, you can still post using the old post editor (the preference can be changed under the <b>Settings | Basic</b> tab).<div><br /></div><div><div>Thanks for your patience, and things should be back to normal shortly.</div></div><div><br /></div><div><b>Update 1/6:</b> The underlying issue has now been resolved and the new editor should be working again.</div>Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-1590392895973565452010-12-08T14:33:00.000-08:002010-12-13T23:24:09.367-08:00We've identified a bug this morning which may temporarily delay the spam restoration process. If your blog or account was marked as spam recently, you may experience this delay.<br />
<br />
Our team has isolated the source of delay and is working now to restore the affected blogs ASAP. Thanks for your patience.<br />
<br />
<b>Update, 12/13:</b> We've resolved the underlying issue and the affected blogs have been restored to your dashboard. If you were publishing on a custom domain, you'll have to re-enter your domain information from the <b>Settings | Publishing</b> tab. Please note that after you save your custom domain publishing settings, it may take up to one hour for the blog to re-appear on the domain.Unknownnoreply@blogger.comtag:blogger.com,1999:blog-2651945134211277430.post-20469442366048643932010-11-15T18:14:00.000-08:002011-07-17T14:14:14.663-07:00Some users are having trouble viewing Stats data for their blog, usually accompanied by a message saying "an error occurred while fetching stats."<br />
<br />
We're investigating the underlying problem and will update this post as soon as we have more info to share. Thanks for your patience.Unknownnoreply@blogger.com